How can we help?
Find answers in our FAQs, or write to us — our team replies within 24 business hours.
Frequently asked questions
The questions we hear most about shipping, returns and our products.
How do I place an order?
Each product page includes secure payment links for set quantities, with a QR code you can scan from your phone. Prefer a personal touch? Write to pedidos@nouraeclat.com and our team will arrange your order directly.
How fast is shipping?
Orders are shipped within 24 hours on business days. Standard delivery takes 5-7 working days. Shipping costs and delivery times are shown on each product page and at checkout.
Do you ship internationally?
Yes — we ship worldwide from our UAE facilities. Estimated delivery times are shown on each product page; customs clearance in your country may add a few days, and any import duties are the recipient's responsibility.
When will I see results?
Our formulas are designed to deliver visible improvements from the very first application. For best results — especially with anti-aging and active ingredients — we recommend a full 4-week routine.
Are your products suitable for sensitive skin?
Most of our formulas are dermatologist-tested and suitable for sensitive skin. For acid-based actives (retinol, AHA, BHA), we recommend starting slowly. See each product's usage guide for details.
How should I store my products?
Keep your products tightly closed in a cool, dry place away from direct sunlight. Unless the label states otherwise, no refrigeration is needed. Each product's leaflet includes specific storage guidance.
Are your products certified and authentic?
Absolutely. Every product is sourced directly from certified laboratories, complies with UAE regulatory requirements and ships in its original sealed packaging.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay. All payments are protected by 256-bit SSL encryption.
Are the products suitable for home use or only for professionals?
Products differ in their intended use. Each product page clearly indicates whether a product is suitable for home use or intended exclusively for qualified professionals. Professional-use products should only be used by appropriately trained and accredited professionals.
How do I know which product is right for my skin?
Each product page provides information about its intended use, key ingredients and skin concerns. If you’re unsure, contact our team for personalized product guidance.
Are your products tested and compliant with quality standards?
Our portfolio is sourced from manufacturers operating under recognized quality and regulatory frameworks. Depending on the product, relevant standards and certifications may include ISO 22716, ISO 13485, CE conformity and UAE regulatory requirements such as Montaji.
Write to us
Tell us what you need and we'll get back to you by email as soon as possible.
Or email us directly at customerservice@nouraeclat.com
Discover the full collection.
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